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Frequently Asked Questions

Will I be paid?

Payout is guaranteed! PlayUKinternet has a vested interest in paying our members. Our company is built on repeat business without which we would not succeed. Since inception in 1998, we have maintained a 100% payout record to our winners.

What can I do with my winnings?

All winnings are automatically loaded onto your online account. You are able to replenish, withdraw or convert your winnings to vouchers (cost price tickets into a specified lottery). Please follow the steps below to convert your winnings into vouchers:

1) Login using your username and password
5) The system will tell you how many vouchers you can get with your winnings- type in the amount of vouchers that you would like and click on CONTINUE.

The system will automatically use your available vouchers once you have added and confirmed your entries.

Another option that is available to you is to convert your winnings to Play Credits, which can be used to play any of the lotteries on offer. Follow the process above but at step 4, select REPLENISH FUNDS and follow the prompts from there.

If you would like to withdraw your winnings simply click on the CASH WITHDRAWAL button once you have completed steps 1-3 and follow the prompts on screen.

What are PlayUKinternet refund & cancellation policies?

Payment: Payment details must be submitted before PlayUKinternet will purchase your order. Major credit cards are accepted or you can remit payment to us. If you wish to pay using another method, please email us on

Despatch: The lottery draw you are entered into is chosen by yourself on the PLAY page of this website. You can play on a future, specified date on the PLAY page if required. We cannot supply tickets for the draw after close-off, which is set a substantial time prior to the official cut-off time to allow our ticket purchases to be completed by our staff in each location. By default, the website automatically displays the next available draw date after close-off time. You will immediately be sent your "Confirmation of Entry" by email and PlayUKinternet will not be liable for losses incurred by lack of performance by players' internet service providers.

Owing to the fact that ticket purchases are queued in batches, and printed within an hour of purchase, we can no longer allow refunds on tickets for the next available draws. The only potential refunds or order alterations we can allow would be in the event of a span, for which the entry is not yet active. In this event, the entry will not have been purchased, and can therefore be amended.

PlayUKinternet reserves the right to undertake such alterations at their discretion, and will not be held responsible for errors in altered/modified entries.

Cancellations: If you are entirely dissatisfied with the service you have received, we will consider a refund of your purchase, as long as your reason is valid. PlayUKinternet reserves the right to undertake such refund at their discretion. To apply for a refund email us on

What happens to my entry?

The life-cycle of an entry begins with the submission of your playslip at a UK/US/European retailer. It is then entered directly into an official Lottery terminal. Your numbers are then transmitted via the communications network to the central computer system. Your numbers are printed out on the retailer terminal and the entry ticket given to the PlayUKinternet representative. It is then taken to the secure PlayUKinternet office and locked in a safe until after the relevant draw. A confirmation of the purchase will be emailed to you prior to the draw. If a player is a winner, a claim will be made on their behalf and they will be paid out accordingly.

Why do we charge more than the actual ticket price?

We charge a premium to purchase your lottery ticket. Here's why:

1. The entries from all around the world have to be added to a database and securely managed.
2. In the event of a win our subscribers are automatically informed by email or telephonically, regardless of their whereabouts. Telephone notification is only made for winnings equivalent to or in excess of GBP200.
3. Our team have to manage the accuracy of worldwide entries and contact our players to guide them through the entry process if required.
4. Our team in the all locations in which we provide services have to line up and physically buy the tickets.
5. We employ a large staff complement to ensure that the process runs smoothly and that service levels are both maintained and improved upon.
6. For our web-based clients, our websites, are maintained and updated continually.
7. We are a private enterprise providing a premium interactive service and have allowed for a reasonable profit within our price structure.

How do I play the game?

Please refer to the "How to Play" section.

What is the difference between cash and annuity payouts for the two US lotteries?

As a ticket purchasing service, we physically have to line up to purchase tickets. This means that we employ staff throughout the relevant jurisdictions to purchase those tickets, meaning that we do not necessarily purchase from the same place on a regular basis. It all depends on the amount of tickets purchased, and the availability of terminals to complete our orders. Some states in the US require a predetermined marking of the playslip to indicate the preference of the jackpot payout (cash amount or annuity payout) We now purchase our tickets in states that allow the choice of either a lump-sum payout or an annuity payout option.

Both PowerBall and MegaMillions allow jackpot winners to select their preferred payout method within a pre-determined period from a jackpot win, the first being the annuity payout, and the second being a smaller, lump-sum payout. The lump-sum payout amount is indicated on our various home pages in the main display area for PowerBall and MegaMillions that list the current jackpot sizes.

The payout structure for the two US Multi-State lottery annuities work as follows: The PowerBall quoted jackpot amount is paid as an annuity over 29 years. Its immediate cash value to the winner is close to, but less than, half the advertised amount of the prize. The actual ratio depends on projected interest rates and other factors. MUSL starts with the cash value, built from a percentage of sales (currently 30%) and then calculates the advertised Jackpot amount from that value based on the average costs of the three best securities bids. The annuity is then paid out accordingly. The MegaMillions quoted jackpot amount is determined and paid out in a similar fashion, but the payout is structured over 26 years. As your ticket purchasing agent, we claim the prize on your behalf, and all relevant deductions and calculations take place prior to the prize remittance to you.

What is the latest time I can enter on the day of the draw via your websites.

Each lottery has a specific cut-off time in order to allow us to complete purchases in due time. Naturally, however, it is always best to purchase as early as possible as the sites can become rather slow when many customers leave their ticket purchasing to the last minute. Each site displays a countdown to the cut-off time on its home page. It is the subscribers' responsibility to achieve the entry deadline. Please note that daylight savings time may well affect the time differences between certain countries.

How many rollovers can take place?

This varies from one lottery to another. In the case of the UK Lottery, there is a maximum of three rollovers. After a triple rollover, the unwon jackpot is distributed amongst the next tier winners.

The EuroMillions lottery can roll over many more times. However, if the jackpot is not won on the twelfth successive week (i.e., eleven rollovers), then the jackpot prize is "rolled down" by distributing it between winners of the next level instead of rolling it forward again.

The PowerBall, MegaMillions and SuperEnalotto lotteries have no cap to the amount of times a rollover can take place. These lotteries will roll over until won.

When will the winners be paid?

Claiming small prizes on behalf of PlayUKinternet subscribers from UK/US retail outlets can be done as soon as the system opens again after the draw. Major prizes can be claimed on behalf of PlayUKinternet subscribers the following business day. Physical settlement to our subscribers is made within 10 days receipt of instructions to pay out. When winning smaller amounts, most customers prefer either to replay their winnings at discounted rates, or retain their winnings in their account balance until substantial enough to send a withdrawal request.

How will I be paid out if I win the lottery?

You will initially be notified of your winnings in your results mail. At this point, all winnings are held in check awaiting your instruction. You can either update your ACCOUNT BALANCE with your winnings, choose to CONVERT TO VOUCHERS, or withdraw the funds as winnings. In the case of withdrawals, relevant account information will be required for deposits. We make use of accredited international money moving facilitators for bank transfers and direct deposits. For smaller winnings, customers often prefer to replay their winnings as vouchers (which we provide at a discounted rate) or retain them in their Account Balance until the amount is substantial enough for a sizeable withdrawal.